• All returns are for exchange or store credit only. There are no cash refuns. Returns are for defective merchandise only. We will exchange for the same item. If we do not have the item in stock, only then will store credit be issued.
• No returns on accessories after 14 days. No returns on consoles after 30 days. No returns on guide books, manuals, plushies and toys.
• Customer must have receipt present to exchange or have store credit issued.
• Items must be in same condition as when shipped out.
• The buyer must pay return shipping.
• Sealed and boxed items must have original packaging returned with them
• Bulk shipped items will be inspected and checked. (We do not accept items that did not come from us)
• All items must have an RMA# (acquired through our support team).  If this number is not visible on the returned package the package will be refused.

•  Rewards members are able to get a 20% discount on all preowned items including games and consoles.
• The discount is only avalible to rewards members and only given on purchases made in store.
• You can become a rewards member by coming to one of our locations and signing up with a $10 one time payment or by purchasing a console and receive one for free.

 Game Jenie now offers delivery within 15 miles of the Game Jenie location at the county line Flea Market, Mini Mall.

If you order $200 or more we deliver it same day. If it's $100 we will deliver it within three days! You can get 20% off by coming in the store and making a purchase of any of the items on our site if you are a rewards member. Also, Don't forget if you come in you can bring your trade and put it towards the purchase of an item. We do trades for cash and/or store credit.